Privacy Policy

Last updated: 26 June 2026

At Raze Hosting, we value your privacy. This Privacy Policy explains what personal data we collect, how we use it, how we protect it, and what rights you have.

1. Information We Collect

When you use Raze Hosting, we may collect the following information:

Account Information

  • Name
  • Email address
  • Username
  • Account ID

Billing Information

  • Invoice details
  • Payment status
  • Billing information
  • Transaction references

We do not store full credit card details. Payments are handled by third-party payment providers.

Service Information

  • Ordered services
  • Server name
  • Assigned ports
  • Resource usage
  • Service status

Support Information

  • Support tickets
  • Discord ticket messages
  • Emails sent to support
  • Logs, screenshots, or files you provide

Technical Information

  • IP address
  • Browser type
  • Device information
  • Login times
  • Security logs
  • Error logs

2. Why We Collect Your Data

We collect and use your data to:

  • Create and manage your account
  • Process orders and invoices
  • Provide hosting services
  • Deliver customer support
  • Protect our platform from abuse
  • Prevent fraud and illegal activity
  • Improve service stability and security
  • Send important service updates
  • Comply with legal obligations

We only collect information that is needed to provide and secure our services.

3. Cookies

Raze Hosting may use cookies on our website panel.

Cookies may be used to:

  • Keep you logged in
  • Remember preferences
  • Secure your account
  • Improve website performance
  • Support checkout and billing features

Essential cookies are required for the website to work properly.

4. How We Protect Your Data

We take reasonable security measures to protect your personal data.

This may include:

  • Encrypted passwords
  • Limited staff access
  • Secure server configurations
  • Firewalls
  • Security monitoring
  • Regular updates
  • Abuse detection

However, no system is 100% secure. You are responsible for keeping your own password and account details safe.

5. Who We Share Data With

We may share limited data with trusted third-party services when needed.

This may include:

  • Payment providers
  • Billing software
  • Hosting providers
  • Datacenters
  • Email providers
  • Support systems
  • Legal or accounting services

We do not sell your personal data.

We only share data when necessary to provide our services, secure our platform, or comply with the law.

6. Discord Data

If you use our Discord server or ticket system, we may process:

  • Your Discord username
  • Your Discord user ID
  • Ticket messages
  • Moderation logs
  • Support-related messages

This information is used for support, moderation, abuse prevention, and service management.

7. How Long We Keep Data

We keep data only as long as needed.

Examples:

  • Account data is kept while your account exists.
  • Invoice data may be kept for legal and accounting reasons.
  • Support tickets may be kept to help with future support.
  • Security logs may be kept temporarily for abuse prevention.
  • Abuse-related records may be kept longer if needed.

When data is no longer needed, we delete or anonymize it where possible.

8. Your Privacy Rights

Depending on your location, you may have the right to:

  • Request access to your personal data
  • Request correction of incorrect data
  • Request deletion of your data
  • Object to certain processing
  • Request a copy of your data
  • Withdraw consent where applicable
  • File a privacy complaint

To make a privacy request, contact us through our official support channels.

We may ask you to verify your identity before processing your request.

9. Account Deletion

You may request deletion of your account by contacting support.

Some data may still be kept if required for:

  • Legal reasons
  • Tax or accounting records
  • Fraud prevention
  • Abuse investigations
  • Dispute handling

Deleting your account may permanently remove access to your services, invoices, tickets, and server data.

10. Data Breaches

If a data breach happens and it may affect your privacy, Raze Hosting will take appropriate action.

This may include:

  • Investigating the issue
  • Securing affected systems
  • Notifying affected users where required
  • Notifying authorities where required by law

11. Changes to This Policy

Raze Hosting may update this Privacy Policy when needed.

Changes may be made because of:

  • Legal updates
  • New services
  • Security improvements
  • Platform changes

If important changes are made, we may notify customers through email, the client area, Discord, or our website.

12. Contact

For privacy questions or data requests, contact us through our official channels.

Website / Client Area: https://razehosting.com
Email: info@razehosting.com
Discord: https://discord.gg/fcnsxVSNqA

✅ Final Note

By using Raze Hosting, you understand that we may process your personal data as explained in this Privacy Policy.

We only use your data where needed to provide, secure, manage, and improve our services.